Leading British kitchen manufacturer, Omega PLC, has announced the appointment of Toni McLaren as contracts customer services manager.

In her role as contracts customer services manager, Toni will be responsible for the contracts call-off, administration and customer care teams.

Toni joins the Omega team with a wealth of experience in managing quality assurance, compliance and customer care.  Previous roles include First Bus where she held the position of quality and complaints manager, and prior to that national contact centre quality lead within the same organisation.

Toni says; “I am looking forward to being part of Omega’s journey as they strengthen and grow their position in the contracts market. Omega has a fantastic team in place and I am excited to see the ways my experience can benefit and develop the department.”

Katy Snow, national head of contracts operations at Omega PLC said, “We are thrilled that Toni is joining the Omega team.  Toni’s appointment reflects our ongoing drive to provide exceptional customer service to our customers from initial kitchen call off through to occupied plot completions and her extensive experience has already made her an essential part of our management team as the business increases its capacity for large-scale contract projects.”